Accreditation Expert Hub Refund and Cancellation

This section covers cancellations, no-shows, refunds, and associated penalties for all sessions and multi-session packages booked through the Expert Accreditation Hub (AccrediGo).

1. Facility-Initiated Cancellation

24 hours or more before session start:

• Full refund to the Facility

• Session is cancelled and slots are released for others

Less than 24 hours before session start:

• No refund to the Facility

• Expert receives 10% of the session fee

• AccrediGo retains 90% of the session fee

2. Expert-Initiated Cancellation

24 hours or more before session start:

• Full refund to the Facility

• Session is cancelled and slots are released for others

Less than 24 hours before session start:

• Full refund to the Facility

• Expert is charged a 10% penalty of the session fee

3. No-Show Policy

3.1 Reporting Window

• A no-show must be reported within the first 10 minutes of the scheduled session start.

• Reports must include a reason and supporting evidence (e.g., screenshot).

• Reports after 10 minutes are invalid unless overridden by the Super Admin.

3.2 Outcomes

Facility No-Show:

• No refund to the Facility

• Expert receives 10% of the session fee

Expert No-Show:

• Full refund to the Facility

• Expert charged a 10% penalty

• Facility receives a 10% promocode

4. Multi-Session Packages

• Rules apply to the package as a whole.

• Refunds or penalties are calculated on the total package price using the same percentages.

5. Disputes and Evidence

• All cancellation and no-show claims must include a reason and evidence.

• The Super Admin reviews all evidence and makes the final decision.

• Additional supporting documentation may be requested if needed.

6. Executive Summary – Key Percentages

7. Contact for Payment Issues

support@accredigo.net