Service Duration Policy
1. Overview
This Service Duration Policy describes the service period, activation, renewal, and expiration
terms for all AccrediGo subscription plans. By purchasing or using our services, you agree to the terms outlined in this policy.
2. Service Activation
Service begins immediately once:
• A subscription payment has been successfully processed, and
• Confirmation of payment is received from the payment gateway.
Users gain instant access to features included in their selected plan.
3. Duration of Service
The duration of AccrediGo services is determined by the commercial model and phase selected within the Accreditation Lifecycle. Service access, features, and entitlements are limited to the applicable phase and remain valid only for the duration defined below.
3.1 One-Time Purchases and Project-Based Services
Phase 1 – Readiness Review
Phase 1 is delivered as a one-time purchase.
Service access is granted for the duration required to complete the Readiness Review engagement and its defined deliverables. Access to Phase 1 services does not renew automatically and expires upon completion of the phase or upon expiration of the defined engagement period, whichever occurs first.
Phase 3 – Survey Preparation
Phase 3 is delivered as a one-time project engagement.
Service duration is limited to the agreed project timeline required to conduct the mock survey visit, finalize reports, and provide associated support services. Phase 3 does not constitute a subscription and does not renew automatically. Access expires upon completion of the project scope.
3.2 Subscription-Based Services
Subscription-based services apply only to Phase 2 – Accreditation Execution and Phase 4 – Continuous Monitoring. The duration of service is determined by the selected subscription term and begins on the activation date following successful payment.
Monthly Subscription
• Valid for 30 days from the activation date.
• Automatically renews for successive monthly periods unless canceled prior to the applicable renewal date.
6-Month Subscription
• Valid for 180 days from the activation date.
• Automatically renews for successive 6-month terms unless canceled prior to the applicable renewal date.
12-Month Subscription
• Valid for 365 days from the activation date.
• Automatically renews for successive 12-month terms unless canceled prior to the applicable renewal date.
3.3 Service Expiry and Access Limitation
Upon expiration or termination of a service phase or subscription term, access to phase-specific features, allowances, and services may be restricted, suspended, or limited in accordance with the applicable policy and platform rules.
Unused allowances do not extend the duration of service and do not delay service expiration.
4. Automatic Renewal
All subscriptions renew automatically at the end of the service duration, unless:
• The user cancels the subscription through account settings, or
• The payment is declined by the provider.
If a renewal payment fails, access may be suspended until payment is completed.
5. Service Expiration
If the user cancels their subscription or the subscription expires:
• Access to paid features will stop at the end of the paid period
• The user account remains active but downgraded to Free Plan
• Previously generated documents remain accessible unless deleted by the user
• Downloading or generating new content will no longer be available
6. Pausing or Extending Service
AccrediGo does not currently offer:
• Subscription pause
• Service extensions
• Credit rollover
Unused quota (policies, gap analyses, downloads) does not carry over to the next period.
7. Refunds
Refunds are handled exclusively under the Refund & Cancellation Policy, which is considered
part of this document.
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