Refund & Cancellation Policy
1. Introduction
This Refund & Cancellation Policy applies to AccrediGo subscription plans and website payments, as well as sessions and multi-session packages booked and paid through the platform (AccrediGo). It defines the rules for cancellations, no-shows, refunds, and related penalties for all applicable users.
2. Subscription Billing
AccrediGo services are delivered through the Accreditation Lifecycle, which consists of multiple phases, each governed by its own commercial model.
Phase 1 – Readiness Review is offered as a one-time purchase. Billing for this phase occurs once upon successful completion of payment, and access is granted solely for the scope and duration of the Readiness Review phase. Phase 1 is not a subscription-based service and is not subject to recurring billing.
Subscription-based services are offered exclusively in applicable phases of the Accreditation Lifecycle (including, but not limited to, Accreditation Execution and Continuous Monitoring) and are billed according to the selected subscription term.
AccrediGo offers the following subscription term options:
• Monthly subscription, billed on a recurring monthly basis
• 6-month subscription, billed in full upfront
• 12-month subscription, billed in full upfront
Billing for subscriptions begins immediately upon successful completion of payment, and access to subscription services and allowances is activated at that time.
Subscription allowances, quotas, and service entitlements are plan-specific and term-specific. For monthly subscriptions, allowances apply per billing cycle and reset monthly. For 6-month and 12-month subscriptions, all allowances for the selected term become available immediately upon payment.
Unused allowances do not roll over between billing cycles or subscription terms and are not refundable.
In the event of a subscription upgrade, downgrade, or plan change during an active subscription period, any unused allowances from the previous plan are forfeited and do not migrate, transfer, or convert to the new plan. Each subscription plan operates independently according to its own commercial rules and service limits.
3. Refund Policy
3.1 Monthly Subscription
Monthly subscription fees are non-refundable once payment is completed.
3.2 6-Month & 12-Month Plans
You may request a refund within 7 days only if:
• No policies were generated
• No gap analysis was performed
• No documents were downloaded
• No consultations were used
If any feature was used, refunds are not permitted.
3.3 Partial Refunds
Partial refunds are not provided.
4. Cancellation Policy
4.1 Cancel Anytime
You may cancel your subscription at any time from your account settings.
4.2 No Refund After Cancellation
Canceling a plan does not trigger a refund. Your account remains active until the end of the paid billing cycle.
5. Renewal
Subscriptions renew automatically unless canceled before the renewal date.
6. Failed or Disputed Payments
In case of chargebacks or failed payments:
• Access may be suspended
• Outstanding balances must be settled